Terms of Service

Comfort Care Directory – Terms and Conditions

Version 1.1Effective June 1, 2026 Download a PDF copy

By using this website, all users — families, care providers, and business partners alike — agree to these Terms of Service, Disclaimer, and all incorporated policies. If you do not agree, please stop using Comfort Care Directory immediately.

1. Definitions

Directory Comfort Care Directory, the platform providing directory and community listings. Service Provider Any Caregiver, Practitioner, or Agency listed in the Directory as an independent provider. Applies to both free and paid listings. Family An individual or household seeking services through the Directory. Membership Fee A recurring fee charged to Service Providers and business entities for one or more listings. Community Portal A members-only area with interest-oriented forums available to free and paid Service Providers (with capabilities that differ by tier). Families do not have access to the Community Portal.

2. Directory Role

The Directory is a connector service only. We do not employ, supervise, or control Service Providers. The Directory does not determine the legal classification of any working relationship between a Family and a Service Provider. Depending on the arrangement, a Service Provider may be the Family’s household employee or an independent contractor; the Family is responsible for determining the correct classification and for any resulting wage, tax, withholding, and employment-law obligations.

3. Disclaimer of Liability

• The Directory is not liable for Service Provider actions, omissions, or outcomes of care.
• Families assume full responsibility for wages, taxes, benefits, and compliance with employment laws.
• Service Providers assume full responsibility for their conduct and the services they provide.

4. Eligibility Requirements

• All users must be at least 18 years of age. Service Providers and Family account holders must be adults in their jurisdiction.
• Service Providers must comply with any local or regional caregiver training and certification standards where applicable.
• Identity documentation (driver’s license, passport, background checks, and similar) may be requested but is not required, and supports optional identity verification only.

5. Code of Conduct

The Directory is a neutral, professional environment designed to support families, providers, and agencies. All members are expected to act with professionalism, confidentiality, and respect in every interaction on the platform.

• Service Providers must provide services professionally and treat Families and other Service Providers with respect.
• Families must provide a safe environment, timely payment, and non-discriminatory treatment.
• Profiles, posts, and interactions must remain focused on services, skills, and professional offerings. Political discussion, culture-war topics, personal disputes, and drama-based engagement are not permitted.
• Negative, inflammatory, or disruptive conduct may result in suspension or removal at the Directory’s sole discretion.

6. Health Claims and Provider Representations

Providers are solely responsible for the content of their listings, including any descriptions of services, methods, outcomes, or results. All claims must comply with applicable U.S. Federal Trade Commission (FTC) guidelines, U.S. Food and Drug Administration (FDA) regulations, and any state or professional licensing requirements governing the provider’s field of practice.

Providers agree not to publish content that:

1. claims to diagnose, treat, cure, mitigate, prevent, or reverse any medical condition, disease, or symptom, unless the provider holds the professional license required to make such claims within their jurisdiction;
2. quantifies treatment outcomes or success rates without documented substantiation;
3. includes testimonials or before-and-after narratives describing cures, symptom elimination, or disease reversal;
4. promotes frequency devices, wellness devices, supplement programs, or similar products using claims that exceed what the FTC or FDA permits for the product category.

The Directory reserves the right to review, edit, pause, or remove any listing containing content that, in its sole discretion, violates this section — with or without prior notice. Repeated violations may result in termination of the provider’s listing without refund. The Directory makes no warranty regarding the accuracy, completeness, or compliance of any provider’s representations. Providers agree to indemnify and hold the Directory harmless from any claims, damages, or regulatory actions arising from their listing content.

7. Verification & Limitations

• The Directory may conduct credential verification or training confirmation; this is informational only.
• Documents are submitted by Service Providers and are not independently verified or issued by the Directory.
• The Directory makes no representations or warranties about the accuracy, completeness, or reliability of any listing or credentials.
• Families are encouraged to perform their own due diligence before hiring.

8. Payment Terms and Refunds

• Fees paid to the Directory are for access and listing services provided by the Directory only.
• The Directory does not process Service Provider wages or fees and does not act as a payroll provider. Any financial arrangements between Families and Service Providers are independent of the Directory.
• Service Provider and Business Memberships renew automatically at the end of each billing period at the then-current rate. You are responsible for canceling your subscription prior to renewal.

Refund window. New Membership purchases may be refunded within fourteen (14) days of the initial charge, provided no substantial use of paid features (including published listings, referrals, or community posts) has occurred. Renewal charges are non-refundable.

Cancellation instructions are available in your account settings.

9. Limitation of Liability

• Directory liability shall not exceed the total amount of fees, if any, paid to the Directory in the preceding 12 months.
• The Directory is not responsible for indirect, incidental, or consequential damages.

10. Insurance Disclosure

• The Directory does not provide insurance coverage for Service Providers or Families.
• Service Providers are encouraged to carry personal liability insurance.
• Families are responsible for securing any insurance coverage they deem necessary.

11. Compliance with Laws

Families and Service Providers must comply with all applicable state and federal laws, including employment, tax, and elder care regulations. Images and other media uploaded to the Directory are subject to copyright laws, and Service Providers agree to hold the Directory harmless for DMCA or copyright violations arising from any Service Provider post, listing, or webinar.

12. Intellectual Property and User Content

The Directory, including its name, logo, design, software, and written content produced by the Directory, is the exclusive property of Comfort Care Directory and protected by applicable intellectual property laws.

You retain ownership of all content you submit to the Directory (including listing text, images, and Community Portal posts) — collectively, “User Content.” By submitting User Content, you grant the Directory a worldwide, non-exclusive, royalty-free license to host, display, reproduce, and distribute that content for the purpose of operating, promoting, and improving the Directory. This license ends when the User Content is removed from the Directory, except to the extent the content has been shared with third parties before removal or retained in routine backups.

You represent that you own or have the necessary rights to all User Content you submit and that it does not infringe the rights of any third party.

13. Privacy

Your use of the Directory is also governed by our Privacy Policy, which describes what information we collect, how we use it, and the choices you have. The Privacy Policy is available at comfortcaredirectory.com/privacy and is incorporated into these Terms by reference.

Administrator Account Access

To provide support, troubleshoot technical issues, maintain the Service, and comply with legal obligations, authorized administrators may access your account using secure account-switching tools. While accessing your account this way, an administrator can view and take the same actions you can, including viewing information you have entered into the Comfort Care App — such as client records, schedules, visit notes, and contacts.

This access is restricted to authorized administrators, is used only for the purposes described above, and is recorded in an internal log identifying the administrator and the account accessed. We do not monitor, supervise, or manage your work, your clients, or your relationships with the people you serve; this access exists solely so we can assist you when needed and keep the Service operating.

By using the Comfort Care App, you acknowledge and consent to this access. Any information accessed in this way is handled in accordance with our Privacy Policy.

14. Indemnification

Families and Service Providers agree to indemnify and hold harmless the Directory, its owners, and affiliates from any claims, damages, or liabilities arising out of Service Provider services, employment arrangements, or disputes between Families and Service Providers.

15. No Agency Relationship

Use of the Directory does not create an agency, partnership, or employment relationship between the Directory and any Service Provider or Family. The Directory is a neutral connector service only.

16. Dispute Resolution and Governing Law

Disputes between Families and Service Providers. These are independent of the Directory and must be resolved directly between those parties. The Directory is not a party to any such dispute and will not mediate or arbitrate them.

Disputes between a user and the Directory. Any dispute arising from these Terms between a Service Provider or Family and the Directory must first be submitted to mandatory mediation with a mutually agreed-upon neutral mediator located in Arizona. Mediation is the required first step for resolving any disagreement.

Binding arbitration (fallback). If mediation does not resolve the dispute within sixty (60) days of the initial mediation request, the dispute shall be resolved by final and binding arbitration administered in Arizona under the rules of a recognized arbitration body (such as the American Arbitration Association). Judgment on the arbitration award may be entered in any court of competent jurisdiction.

Venue for court proceedings. Where arbitration is not available or is set aside, any legal action must be filed exclusively in the state or federal courts of Yavapai County, Arizona. The requesting party is responsible for the cost of mediation.

17. Chargebacks

By purchasing a membership, you agree that any billing dispute must first be submitted through our internal dispute process and, if unresolved, through the mediation and binding arbitration process described in Section 16. Initiating a chargeback or payment reversal with your financial institution without first exhausting these processes constitutes a material breach of this Agreement.

If you initiate a chargeback that is determined to be invalid, unwarranted, or filed in bad faith, you agree to:

• Reimburse the Directory for all fees, costs, and losses arising from the chargeback, including chargeback fees assessed by our payment processor;
• Pay all reasonable attorney fees and legal costs incurred in contesting the chargeback or pursuing collection;
• Forfeit any right to future use of the platform.

The Directory reserves the right to report fraudulent chargebacks to credit bureaus and collections agencies, and to pursue recovery through arbitration or, where applicable, small claims court.

18. Termination

• The Directory may remove any Service Provider account for violation of these Terms. No refund of Membership fees will be issued for termination due to breach.
• You may request voluntary removal of your profile at any time with written notice to the Directory. Refund of Membership fees for voluntary termination is at the sole discretion of the Directory.
• You may request full deletion of your account and associated data at any time, subject to retention requirements described in the Privacy Policy and any legal obligations.

19. Modification of Terms

The Directory reserves the right to update or modify these Terms at any time. Notice of changes will be provided through the Directory website. Continued use of the Directory constitutes acceptance of the updated Terms.

20. Severability

If any provision of these Terms is found invalid or unenforceable, the remaining provisions shall remain in full force and effect.

21. Acceptance of Terms

Service Providers accept these Terms explicitly through a required checkbox or acknowledgment during the registration process. Families accept these Terms by accessing or using the Directory in any capacity, including browsing the directory or contacting a Service Provider. Use of the Directory constitutes full acceptance of these Terms by all parties.

Comfort Care Directory · Version 1.1 · Effective June 1, 2026

Publication of updated Terms on the Registry website constitutes notice of any changes, as described in Section 19.